I bought flowers on 1800flowers.com during the Valentine season when they had a promo for earning 30 United miles per $ spent. I usually put a calendar reminder to check if my miles/points post correctly since in my experience, a pretty high % of such referral earnings fail to post correctly.
I unfortunately didn't take screenshots of the 30 miles promo as I never thought United would give me a hard time about it but below are a couple of blogs that mention the 30 mile promo around the February 2019 timeframe.
https://www.doctorofcredit.
https://thepointsguy.com/
So it turns out I only got 15 miles per dollar, I first contacted MileagePlus. They told me to contact 1800flowers.com, so I did, and they said you should get 15 miles per $. I told them, no I did a 30 mile promo and sent them the blog posts as "proof" but they kept saying I did a 15 mile promo. Eventually I gave up and contacted MileagePlus again and they said and I quote:
"I'm sorry, but since 1-800-FLOWERS has advised that the orders aren't eligible for the bonus miles no additional miles can be awarded. They are the only ones who can verify the order eligibility and award any additional miles."
So United Mileage Plus has no record of the transactions and is completely at the whims of the retailer for a program they run? I am not buying it but what can I do. Actually I could try doing a chargeback on my credit card. And I'm also writing a blog post about it to warn people.
The morale is take screenshots of everything when 1800flowers.com and United are involved.
I ran into the same issue with United but with wsj.
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