Wednesday, August 24, 2016

Yet another post on Citi Prestige Concierge

I am truly astounded at Citi's incompetence.  I opened a Citigold checking account several months back and it was a royal pain to get everything set up.  I had read online that it would be and anything that they can mess up, they will.  So I wasn't surprised but I was still unhappy as a consumer.

And then Citi actually closed a credit card without my approval and all they said was tough luck.

But I still opened a Citi Prestige and for the most part, the card has been fine, but my experience using their concierge has been atrocious.

Here's a recap:

Part 1:
Part 2:
Part 3:

And now, that confirmation I was supposed to get, never came, so I had to call to get it sent.  Then when it finally did come, the dates were wrong.  So I had to call again to verify the dates are actually correct and to have a new confirmation email sent to me.  But by now I have absolutely zero confidence they even made the right booking at the right hotel. They spelled the name of the hotel wrong but got the address right at least.  So I emailed the hotel directly with the confirmation number and am now waiting for them to confirm I actually have a reservation.  Until they confirm, I'm not cancelling my backup booking.

Bottom line:  If you use the concierge to book hotels outside the US at non-US chain hotels, be prepared for a world of incompetence, lack of follow-up, and lots of phone calls and wasted time.

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