As an update to this post: https://airsicktravel.blogspot.com/2016/08/my-experience-booking-hotel-through.html
It's been 36 hours or so since I first made the call to the concierge. And after 3 calls, the bottom line is that they can't make the booking since they're strict in Japan about booking hotels over the phone. The concierge said they won't allow bookings over the phone and they only allow it online but the concierge can't create an account so they are poop out of luck.
This has totally not been worth my time spent babysitting this. I've had 2 evenings go by where they were supposed to call an make the reservation but both times, there was no response of any sort, no confirmation, no contact telling me they couldn't do it. I had to chase them down both times to see what happened and each time the rep said, well the reservation wasn't booked and there are no notes on here.
To be fair, the last rep I got was good about actually getting back to me to let me know what happened but the lack of ownership and follow-through with the other 2 reps is very diasppointing.
Seems like I have to find a hotel that allows people to make an online reservation without creating an account to be able to use this benefit in Japan.
Oh Japan, I like many things about you but sometimes your strict, draconian adherence to rules annoys me.